1. Need for IT Outsourcing
SAP system deployments require reliable, evolving systems. Outsourcing enables you to leverage your expertise to drive internal process efficiencies and reduce the operational costs of information resources.
Reliable operation and improvement of SAP systems
- 1. Stable operation
- Can we continue to conduct activities that can prevent defacts?
- Is there a system that can be recovered in the event of a failure?
- Are there immediate responses to failures or errors?
- 2. Increase system efficiency
- Are the various parameters of the system set for optimum efficiency?
- Do we select programs whose response rate is problematic and perform continuous tuning?
- 3. Increase system utilization
- To what extent do we leverage SAP systems in our business processes?
- Is data treated as SAP reliable?
- Is there anything that is uncomfortable or needs to be improved in the implemented function?
2. Outsourcing Service Point on ISTN
In order to support the technical aspects of SAP that are difficult for individual customers, ISTN provides outsourcing services to its customers in three ways:
Point 1
- Support for troubleshooting with Senior consultants by module
- Get immediate attention to any issues you may encounter with SAP.
- Consultants can be consulted when events such as organizational changes and process improvements occur.
Point 2
- Supports system performance optimization
- System monitoring detects and prevents faults.
- Improve system response speed through periodic tuning activities.
- To optimize performance, check and adjust important parameters every month.
Point 3
- Additional services such as system utilization diagnosis and user training
- Get system utilization and data reliability diagnostics.
- You can get training from ISTN to your customers at no extra charge.