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Infrastructure Managed Service

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Network & Server Management

Area Service Classification Service Items Detailed Service Description
Basic Operation Area System Monitoring and performance improvements System Performance Diagnosis and Monitoring Provides guidance on SAP System performance analysis and sizing, capacity, etc.
Improving program response speed Select slow-response programs perform a fine tuning.

Carry out diagnostic activities to enhance the system

ISTN performs system diagnostics to continually improve customer SAP systems and improve IT service quality, which provides directions for continuous SAP system refinement.

Information system evaluation

Check Utilization Level

  • - 안정화 단계에서 PI 담당자가 현업으로 복귀하면서 지속적인 안정화를 진행하지 못함
  • - SAP ERP 사용을 교육하고 확산할 수 있는 Power user가 육성되지 못함
  • - 지속적으로 Process관점에서 시스템을 개선하지 못하면서 활용도가 떨어짐
  • - SAP 도입 이후 변화된 업무 프로세스를 준수하지 않으면서 설정한 프로세스 자체가 무너지고, Data의 신뢰성이 떨어지는 결과를 초래 함
    • 일 단위 입출고 및 재고 관리
    • 일 단위 생산실적 마감 관리
    • 일 단위 품질 검사 및 북적합 품 처리

Generate Improvement Challenges

System monitoring and response rate improvement.

The monitoring process, along with monitoring activities that proactively recognize and resolve issues to optimize performance in SAP systems, detects improvements and improves system performance and responsiveness.

Monitoring and fault-prevention measures

Optimize Performance